Hank the pig
Tip from Hank

MCU@Home Frequently Asked Questions

  1. How can I register and sign in?
  2. Who can register?
  3. How can I change my home address online?
  4. How can I change my primary email address?
  5. How can I view/print my e-statements and cleared checks?
  6. How can I download history?
  7. I have a question about transaction history for one of my accounts. Who do I contact?
  8. How do I re-order my personal checks?
  9. Can I make as many transfers from my savings or money market account as I want?
  10. Can I pay my mortgage in mcu@home?

 

1. How can I register and sign in?

Review the details in this registration and sign in process document.

2. Who can register?

The primary member must register in order to use mcu@home banking. There is only one username per account allowed. Click on the “Not Registered?” hyperlink to start the process. If you get locked out, your account will automatically unlock in 4 hours. Click the Forgot Password? hyperlink before you get locked out! This will allow you to reset your password without having to call us.

3. How can I change my home address online?

Here’s how to change your address within mcu@home:

  • Click on Profile in the menu bar
  • Scroll down to Profile – Home Address Info
  • Click on the pencil icon or edit link
  • Enter new address
  • Click the [Save] button

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4. How can I change my primary email address?

To change your email address in mcu@home, follow these steps:

  • Click on Profile in the menu bar
  • Scroll down to Profile – Primary Contact Info
  • Click on the pencil icon or edit link
  • Enter your new email address
  • Click the [Save] button

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5. How can I view/print my e-statements and cleared checks?

To view/print your statements and cleared checks in mcu@home, follow these steps:

  • Click e-Statements menu tab
  • Click on Checks or e-Statements under Documents
  • When you click Checks, the front/back of first check appears by default. Click 6th button from the left to display checks by Check No. (The default display is by Check Date)
  • Click on your underlined check number to view & print your cleared checks
  • If you clicked e-Statements under Documents, the current e-Statement displays and the right column shows the dates other e-Statements are available.

To quickly view a cleared check: NEW

  • On the Account Summary page, input the check # into the search field, i.e., check #105.
  • Click on the view check hyperlink under the check #. You will see the front and back of the check.

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6. How can I download history?

To download history for any of your accounts while in mcu@home, follow these steps:

  • Under Account Summary, click on the desired account
  • Then click Options (found on left under transaction summary and above column headings)
  • Then click Download as CSV
  • Dialog opens offering two options: 1.) Open with [Notepad] or other software to choose from and 2.) Save file (You will be asked where to store the file). Choose one option
  • Click [OK] button

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7. I have a question about transaction history for one of my accounts. Who do I contact?

While in mcu@home, you can click on the envelope icon to the left of the specific transaction and send us a secure message. If you prefer, you also may call 800-451-1477 Toll-free (outside of Jefferson City and Columbia only) or 573-635-8007 (Jefferson City) or 573-874-1477 (Columbia) or 573-817-5445 (TTY/TDD).

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8. How do I re-order my personal checks?

Here are the steps to re-order your personal checks:

  • Click Check Services menu tab
  • Click Check Orders menu item
  • Choose Account
  • Click [Next] button
  • Order your checks and then Proceed to Checkout

Note: If you have no changes since your last order, you may re-order your checks online.

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9. Can I make as many transfers from my savings or money market account as I want?

Please keep in mind Federal Regulations limit six (6) electronic withdrawals/debits in one calendar month from any of your savings accounts or money market accounts.

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10. Can I pay my mortgage in mcu@home?

Yes. Once you log in to your mcu@home account:

  • Select “Loans” from the menu at the top
  • Then select “Mortgage Payments.” (Do not select “Loan Payments.” This option is not for paying mortgages.)

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