Account Resolution Manager

Job Type: Full-time

Location: Downtown office – 111 E. Broadway, Columbia, MO

Responsible for overseeing collection activities for Missouri Credit Union by protecting the assets of the credit union and the credit reputation the member, when possible, by identifying and collecting all delinquent loans, which are late, potentially delinquent or charged off. Responsible for meeting collection goals consistent with the overall goals of the credit union.

Responsibilities:

• Serve as a resource to members by addressing delinquent loan questions.
• Interact with outside collection/repossession agencies for updates and performance on charge off/repossession accounts and the sale of credit union collateral.
• Prepare weekly collection updates for Management. Prepare monthly delinquent reports for Management and the Board of Directors.
• Process bankruptcy court notices and if necessary, appear in court proceedings.
• Submit corrections to appropriate credit-reporting agencies when necessary.
• Coordinate with credit union attorneys and member attorneys in bankruptcy cases to enhance efforts to collect collateral, obtain reaffirmation or take legal action.
• Exercise sound independent judgment when recommending actions to be taken on delinquent accounts. Implement and execute all management approved decisions.
• Ensure proper adherence to credit union delinquent notice policies and procedures an ensure all collection practices are within and in accordance with governmental and regulatory policies and procedures.
• Keep updated and educated in all areas relating to loans, law changes, collection practices and any other area that would enhance the collection department.
• Maintain a thorough working knowledge of applicable state and federal laws governing collections.
• Maintain highly qualified staff sufficient to meet long-term organizational goals.

Supervisory Responsibilities:

Supervise all collection department staff and operation as directed by Management and carry out supervisory responsibilities in accordance with MCU policies and applicable laws. Responsibilities include planning, assigning, ad directing work, appraising performance, rewarding, and disciplining employees addressing complaints and resolving problems.

Other Skills:

• Working knowledge of applicable laws and regulation affecting lending and collections, including bankruptcy and repossession proceedings.
• Ability to gather, assemble, correlate, and analyze facts to develop solutions.
• Strong written and verbal skills, ability to communicate effectively.
• Analyze and interpret Credit Bureau Systems.
• Ability to provide quality service and maintain effective working relationships with co-workers and outside vendors.
• High level of accuracy and attention to detail.
• Ability to always maintain a high level of confidentiality.

Full Time Teller Columbia

Location: Columbia - Downtown Branch

If you have a strong work ethic, and are looking for lots of growth opportunities, great benefits, and wonderful members to work with, Missouri Credit Union has an opening for a Full-time Teller.

Unlike many teller positions, our Tellers are not required to sell products. Primary responsibilities center on developing and maintaining great member relationships, while efficiently processing daily transactions. Receive and payout money, perform account maintenance, keep accurate records of money and negotiable instruments.

If your passion is to provide outstanding customer service, making members happy, and building trust with our members by accurately and efficiently processing transactions, this position maybe a fit for you.

High School diploma or GED. One to two years of previous cash handling, customer service, and consultative sales experience is beneficial.

Job Type: Full-time. Have your weekends free as this is a Monday through Friday position 8:15 a.m. to 5:15 p.m. with an one hour lunch.

Pay: $13.00 per hour