Hank the pig
Tip from Hank

E-Alerts

Get a friendly reminder when you want one.

e-Alerts FAQs

1. What are e-Alerts?

e-Alerts are emails or text messages sent to you to notify you of certain transactions or events happening on your account. Each e-Alert can be sent to primary or backup email or cellular phone addresses within minutes of the actual transaction.

2. How do I set up an e-Alert?

Go to mcu@home and click on the e-Alerts tab. You will see preloaded e-Alerts which you can activate by clicking on the edit button. Then choose how you want to receive the e-Alert—by email or text message. Then click on [Save]. A green checkmark appears under the Email or Text column when activated.

If you want to change a value (i.e. change the Low Balance e-Alert from $100 to $50) in the preloaded e-Alert, you can click on the edit button, and make that change.

You also can create your own e-Alerts. Click on the Add e-Alert hyperlink, choose an e-Alert type, (i.e. Transaction), and then click the next button. In the name field give your e-Alert a name, and in the criteria field input a value and description, i.e. withdrawal > 100 Walmart.

Then click on the test this criteria hyperlink to get the search results ( a new window opens showing matched transactions). If no transactions match, then go to the Accounts tab, History menu item. View the description of the transactions for which you want to receive an e-Alert, and use that description in the criteria field. Then retest your criteria.

Next, choose the appropriate account in the drop-down menu, and how often you want to receive the e-Alert. Then choose how you want to receive the e-Alert—by email or text message. Click on [Save]. Then you will see your newly created e-Alert on the All e-Alert and Transaction e-Alert menu item lists.

3. How can I change my e-Alerts?

Click the edit icon, make your changes, then click [Save].

4. How can I stop receiving e-Alerts?

Click the Delete this e-Alert icon next to the e-Alert you would like to stop receiving. This will remove the e-Alert from your account. To stop receiving all e-Alerts, simply delete each e-Alert for which you signed up.

5. Can an e-Alert be sent to my cellular phone?

Yes. You must know the email address of your cellular phone and the standard text messaging charges from your service provider will apply.

6. How do I find the email address for my cellular phone?

The email address is made up of the cellular phone’s [10-digit phone number]@[service provider’s gateway]. A few examples are listed below. You can check with your service provider if it is not listed.

  • Alltel
    1234567890@message.alltel.com
  • ATT (formerly Cingular)
    123456789@txt.att.net
  • Nextel
    1234567890@messaging.nextel.com
  • Sprint PCS
    1234567890@messaging.sprintpcs.com
  • T-Mobile
    1234567890@tmomail.net
  • Verizon
    1234567890@vtext.com
  • Virgin Mobile
    1234567890@vmobl.com

7. When will I receive an e-Alert?

Under Add e-Alerts or using the edit icon, you will see the Detail Section fields. You can choose when you would like to receive your e-Alert:

  • All Day – usually within 30 minutes
  • Daily summaries
  • Weekly summaries on Monday
  • Monthly summaries on the first of the month

Please note: All Day e-alerts are processed as close to real time as possible. Daily, Weekly, and Monthly alerts are processed starting at 7:00 AM for morning delivery.

8. Can I see my past e-Alerts?

You can view them by clicking on the e-Alert History menu item, and your past e-Alerts will display. You also can search for an e-Alert under the All e-Alerts menu item. Input the e-Alert description and click on the search button.

9. What are the different e-Alert types for which I can sign up?

The e-Alerts types are Balance, Transaction, Sign In, and Message. Within those types, you can choose the preloaded e-Alerts or create your own.

10. How many e-Alerts am I allowed to sign up for?

There is absolutely no limit. You can sign up for multiple types of e-Alerts as well as sign up multiple times for each type of e-Alert. For example, if you want real-time notice, use daily. If you also want a weekly record, create a new e-Alert with a new name and the same criteria then select Weekly.

11. How can I set up e-Alerts for a minimum balance?

Under the e-Alerts tab, click on Add e-Alert hyperlink, then choose Balance for the e-Alert type. Click on the [Next] button. Give your e-Alert a name, and in the balance below field enter an amount, and leave the balance above field at 0. Then choose the appropriate account in the drop down menu. Then choose how often you want to receive an e-Alert, and how you want to receive the e-Alert—by email or text message. Click on [Save]. Then you will be notified when the account falls below the minimum balance you set.

12. How can I set up e-Alerts for a minimum transaction amount?

You determine the minimum transaction amount. Under the e-Alerts tab, click on Add e-Alerts hyperlink, then choose Transaction for the e-Alert type. Click on the [Next] button. Give your e-Alert a name, and in the criteria field input the dollar amount and a merchant, i.e. more than $100 Walmart. Then choose the account in the drop-down menu. Then choose how often you want to receive the e-Alert, and how you want to receive the e-Alert—by email or text message. Click on [Save]. Then you will be notified when a purchase is made that matches or exceeds this value.

13. Can I set an e-Alert for loan balances?

Under the e-Alerts tab, click on Add e-Alert hyperlink, then choose Balance for the e-Alert type. Click on the [Next] button. Give your e-Alert a name, and in the criteria field input a dollar amount. For example, line of credit loan balance below $1,000. Then choose the appropriate account in the drop-down menu. Then choose how often you want to receive the e-Alert, and how you want to receive the e-Alert—by mail or text message. Click on [Save]. Then you will be notified when your balance drops below this value.

14. What is Minimum Withdrawal Amount?

Under the e-Alerts tab, click on Add e-Alert hyperlink, then choose Transaction for the e-Alert type. Click on the [Next] button. Give your e-Alert a name, and in the criteria field input the dollar amount, i.e. withdrawal>100. Then choose the appropriate account in the drop-down menu. Click [Save]. You will be notified when a withdrawal exceeds this value.