Pay your bills online or on-the-go with BillPayer and a checking account.

  • Set up your own payees
  • Schedule recurring and non-recurring payments
  • Review your bill payment history
  • Future date your payments

Your MCU Anywhere BillPayer Questions Answered

  1. How much does it cost to use BillPayer?
  2. What do I need to make payments?
  3. How do I sign up for BillPayer?
  4. What bills can I pay?
  5. What web browsers can I use?
  6. How do I add a payee?
  7. How do I schedule payments?
  8. How do I add a payee?
  9. How can I see which payments are pending and which have been made?
  10. What should I do if I have a problem or question about a payment?
  11. Can I stop a payment that I currently have scheduled?
  12. How do I stop a payment that has already been withdrawn from my MCU Checking account?
  13. How do I find out if a payment has cleared?
  14. Where can I see if a payment was made electronically or by check?
  15. How do I view and/or print a copy of a check?
  16. What type of notifications could I receive and what do I need to do?

1. How much does it cost to use BillPayer?

Payments made using MCU's BillPayer are completely free!

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2. What do I need to make payments?

All you need is access to MCU Anywhere via our free mobile app or a web browser, and an MCU checking account.

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3. How do I sign up for BillPayer?

Once you have registered for MCU Anywhere, log in to your account either using a browser or the MCU mobile app and click on Services, then click on BillPayer. After reading and agreeing to the 'Terms and Conditions of Use,' you may begin adding payees and making payments.

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4. What bills can I pay?

You can make payments to any individual or business except tax payments, court ordered payments, or payments to payees outside of the United States.

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5. When are the payments sent?

  • Payments are sent Monday through Saturday. Payments are not sent on Sundays or federal holidays.
  • You can schedule payments days, weeks, or months in advance.
  • The initial payment or the first payment after any change is made to a payee will always go by check.
  • Due to delivery delays beyond our control, we recommend allowing at least 10-12 business days for check payments and 2-3 business days for electronic payments to be received by your payee.

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6. How do I add a payee?

Once you are logged in and have opened BillPayer:

  • Select Manage Payees.
  • Click on Add Payee in the upper right corner.
  • Select if you want to search by payee name or zip code.
  • Enter the name or zip code (whichever you selected) and click Proceed.
  • If your payee is a global company, a list of possible billing addresses is provided for you to select one, or chose ‘Not in List’ and add your own information. A full account number for each payee is required and must not be masked or shortened.
  • Click Add to proceed.
  • Click Close.

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7. How do I schedule payments?

  • Click on Make a Payment.
  • Select the payee from the dropdown and enter the payment amount, the first payment date and the frequency.
  • You may set up the payment as a one-time payment or as a recurring payment -- indefinitely or for a specified number of payments.
  • Payments can be scheduled up to one year in advance.
  • Once the requested number of recurring payments has been made, BillPayer will alert you via an email notification.
  • Keep in mind, the date the payment is due is not the same as the scheduled date. We recommend scheduling a check payment as least 10-12 business days before the due date and an electronic payment 3-5 business days before the due date.
  • The maximum payment amount is $10,000.00.

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8. When is my account debited?

Your account is debited at approximately 9:00-9:30 pm CT Sunday through Friday, including federal holidays, on the date for which your payment is scheduled. The payment is sent the next day.

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9. How can I see which payments are pending and which have been made?

  • To view your one-time or recurring pending payments, click on Pending Payments.
  • To view payments that have completed processing, click on History. By default, the last 30 days will be displayed.

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10. What should I do if I have a problem or question about a payment?

For a speedy resolution, complete a request in MCU BillPayer:

  • Once in BillPayer, click History.
  • Click on the payee’s name to whom the payment was sent.
  • At the very bottom of the screen, you will see a Reason of Inquiry.
  • Select a reason from the drop down and enter details in the Comments section.
  • Click Create to submit the inquiry.
  • To view payments that have completed processing, click on History. By default, the last 30 days will be displayed.

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11. Can I stop a payment I current have scheduled?

  • You can cancel any payment prior to the point that funds are actually withdrawn from your account by clicking on Pending Payments.
  • Click on the orange gear to the left of the payee name.
  • Select Cancel Payment.

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12. How do I stop a payment that has already been withdrawn from my MCU Checking account?

  • Payments made electronically cannot be stopped once funds have been withdrawn from your MCU account.
  • Payment made by check might be stopped as long as the check has not cleared, although we do not guarantee we can stop any payment.
  • If you request a Stop Payment on a BillPayer check through the Reason of Inquiry process and the payment was stopped, you will receive credit back to your account within 5 to 7 business days.

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13. How do I find out if a payment has cleared?

  • Click on History.
  • Find the payment listing.
  • If the payment has cleared, the Cleared column will display the date the payment cleared. It will be blank if it has not cleared.

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14. Where can I see if a payment was made electronically or by check?

  • The Method column will indicate if the payment went electronically or by check. Please note that payees not already in the BillPayer database or payees with recent changes to their information are paid by check the first time a payment is scheduled, even if they are eligible to accept electronic payments.
  • MCU and its payment processor reserve the right to determine the most appropriate way to send payments.

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15. How do I view and/or print a copy of a check?

Go to your BillPayer History and locate the payment. If the check number is underlined, the check has cleared, and by clicking on the underlined number, an image of the front and the back of the check will appear.

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16. What type of notifications could I receive and what do I need to do?

  • “You have two identical payments scheduled. Please remove or change them.” This may occur as you are submitting multiple payments at the same time. Just remove one of the duplicates before clicking Submit or look at Pending to see if the duplicate is displayed there.
  • “Amount must be between $.01 and $10,000.00 when scheduling a payment.” Please edit the payment amount and resubmit the payment.
You may also receive an email notification if any of the following occur:
  • Non-sufficient Funds
  • Duplicate Payment
  • Delinquent Loan – past 31 days or more
  • Invalid account source
  • Incorrect account number
  • Incorrect payee address
  • Recurring payment has ended - Set up the payment again if you’d like the payments to continue
  • Large payment notification – This is a courtesy notification when a payment is over $5000. Contact us during business hours at 573.874.1477 if you did not initiate this payment.

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